Privacy Policy

Last updated: January 2025

1. Introduction

InnoInventory ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management software and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Account Information: Username, password, billing address, payment information
• Business Information: Company size, industry, inventory data, business requirements
• Communication Data: Support tickets, emails, chat messages, feedback

2.2 Technical Information

We automatically collect certain technical information:

• Usage Data: How you interact with our services, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, errors encountered, referral sources
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Provision: To provide, maintain, and improve our inventory management services
• Account Management: To create and manage your account, process payments, provide support
• Communication: To respond to inquiries, send service updates, marketing communications
• Analytics: To understand usage patterns and improve our services
• Security: To protect against fraud, unauthorized access, and security threats
• Legal Compliance: To comply with applicable laws and legal obligations

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract Performance: To provide services you've subscribed to
• Legitimate Interest: To improve our services, ensure security, and conduct analytics
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our services
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our legal rights
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate security measures to protect your data:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff training on data protection and security practices
• Incident Response: Procedures to detect, respond to, and recover from security incidents

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain account data for the duration of your subscription plus 7 years for accounting purposes.

8. Your Rights (GDPR & Data Protection)

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality and security
• Performance Cookies: Analyze usage and improve performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings or our cookie consent manager.

10. International Data Transfers

Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions, to protect your data during international transfers.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this privacy policy or want to exercise your rights, please contact us:

• Data Protection Officer: [email protected]
• General Inquiries: [email protected]
• Phone: +44 7520 640033
• Address: London, United Kingdom

14. Supervisory Authority

If you are located in the EU/UK and believe we have not adequately resolved a concern, you have the right to lodge a complaint with your local data protection supervisory authority.